After completing a detailed application form, each owner is interviewed, his or her website is reviewed, and previous guests are contacted for references.
Information gleaned from all sources are cross-referenced, with any concerns discussed by the entire team.
It's not easy... but it's always thrilling to find another owner who genuinely wants YOU to have the best possible holiday.
Even with the best of intentions, things still go wrong.
Should you ever have a concern about a Your Holiday Matters property or owner, and you are unable to resolve it, we want to know. We'll contact the owner and, if possible, assist in finding an equitable resolution.
Let's be honest. As exciting as it is to find that picture-perfect B&B or holiday home, it's also a little scary.
Our demanding application review team is composed of experienced holiday property owners: we know how to identify fellow owners who glory in delivering a high level of customer service and comfortable accommodations. Owners who enjoy helping you get the most out of your holiday. Owners who Care.
Only those holiday property owners who meet and exceed our expectations qualify to display the Seal of Approval on their website.
Look for it, whenever you book.